All products manufactured by Cheeki are covered under warranty against factory defects and damages for 12 months after purchase (excluding Cheeki Lifetime Warranty Products). For a replacement to be considered, the Cheeki product must be returned to the store of purchase along with the proof of purchase. If the product was purchased via Cheeki’s online store the issue must be sent to Cheeki through the Contact Us Form with the following items:
- Proof of purchase
- Photo/video of the damaged item
After a thorough assessment Cheeki may issue a replacement product either via the store of purchase or by post depending on the circumstances.